Storage is extremely configurable, too. Some servers have four drive bays available, and they can be equipped with any mix of 1TB to 3TB SATA drives, or 120GB to 1TB SSDs. That's considerably more flexible than providers like 1&1, where you can only use SSD drives on some products, and even then they're often available in fixed configurations only (1TB SATA or 800GB SSD, for instance).
Their answers were simple and precise. They answered exactly what we asked, but nothing more – so there is a little room for improvement. But overall Bluehost support beats many other supports we’ve seen, who have trouble with the English language, who only copy-paste answers or links, or are (in worst case scenario) an early version of an artificial intelligence-based program.