Another perk of your server being managed is that the host has specialized dedicated team of workers for your server. These are employees that only focus on dedicated servers and have more specialized training to handle the workload. That’s not to say that other plans have incompetent workers, it’s just they are not utilized to focus on one type of hosting plan.
Their answers were simple and precise. They answered exactly what we asked, but nothing more – so there is a little room for improvement. But overall Bluehost support beats many other supports we’ve seen, who have trouble with the English language, who only copy-paste answers or links, or are (in worst case scenario) an early version of an artificial intelligence-based program.